Let’s Work Together – How to Get Started 

We strive to make your journey from estimate to installation as simple and seamless as possible. Our website is a great resource for most of the information you may need. Here are some of the main questions people like to ask!
 

   Ordering

1. How can I receive a quote/pricing/estimate?
   At the top right-hand side of our homepage, hit the yellow REQUEST A QUOTE button, and fill out the brief form to submit your request. Currently, allow 3-5 business days for standard product estimates. Custom project estimates may take up to 15 days. You can call us at: 800-542-2282 if you need more information.  
    
2. What is the order process?
   After receiving a sales estimate, make your product selections, with your choice of materials, sizes, colors, and textures. Sign and return your estimate or submit your Purchase Order via email to estimating@tournesol.com., Once ordered, you will be contacted by a Customer Service Coordinator. Assuming your information is complete, you will receive an Order Acknowledgement email confirmation with an estimated ship date. Upon receipt of payment or deposit, your products will move into production and will ship to the address you provide.  
    
3. What are the payment terms?
   A materials-only 50% deposit is due to move the order into production and the balance must be arranged prior to shipping. We accept payments by check, credit card, or wire transfer. Note: Credit Card payment(s) toward invoices over $25,000 will incur a 3% processing fee even if the payment is split so each transaction is below $25,000. If you would like to proceed with your credit card, please contact your Customer Service Coordinator (CSC) who will send you a Credit Card Authorization form for you you sign, and a credit card payment link. 
    
4. What are the lead times for an order?
   Lead times depend on quantity and product availability. Our products are made-to-order, and, in most cases, standard products take 4-12 weeks.
    
5. What if I need a product quickly, with less lead time?
   Our Quick Ship Catalog offers a range of product sizes and finishes available with accelerated lead times. You can find it on the Resources page. 
   
   Samples/Product Information:
   
6. What are the options for color, materials, or finishes? How do I order samples?
   We have many options of colors, materials, and finishes to choose from; you can easily see and order four samples at a time, by going to our Materials & Finishes page.
    
7. Why is it important to order samples?
   Colors and textures may appear different from a computer monitor to a physical sample. For example, color shades and hues vary between FRP, GFRC, and Powder-Coated textures. Ensure your finish matches your choice since you can order up to four samples on our Materials & Finishes page.  
    
8. Where can I find the details for each product?
   We have a number of product categories and each product has a page, with Details Sheets describing available sizes, shapes, measurements, weights, soil volumes, and recommended container irrigation modules (for planters). Detail pages are located on the right-hand side of each product’s page.
    
9. How do I view product CAD & Models?
   We provide CAD & Models in .PDF, .SKP, .SAT, and .DWG file formats. Just login to download the drawings by clicking the Login button at the top right-hand corner of the screen. 
   
   Shipping/Installation Information:
10. Once produced, how are the products shipped?
    Shipping depends on the quantity of products being shipped. Planters will be wrapped individually and on pallets; they may ship stacked. In those cases, unwrapping instructions are sent along with the shipment. 
     
11. How will the products arrive? Do I need a loading dock or forklift?
    Most often, a forklift will be required to unload the pallets from the carrier's truck (which is arranged by the customer). Lightweight GFRC products on an order ship on a flatbed truck and require a forklift, possibly with extended forks and/or hoisting. 
     
12. Are there product installation details available?
    For our range of project categories, there are various Field Manuals available with details to help with installation.